Poor Customer Service

<p>Unfortunately, I met in an accident in July this year, so I followed the normal procedure of gathering the required documentation and reported the claim to Discovery Insure Claims.</p> <p>Discovery Insure has this brilliant feature of “Self-approve your claims” & “Use FastTrack claims” and the techno gadgets that come with the new gen.</p> <p>Initially I was assigned to Mpho Moumakwe and not knowing the claim process, I tried to contact him, sent him an email and also tried calling but no response.</p> <p>I later received an email explain the process and the documents required. It was then mentioned that once in receipt of the abovementioned and the assessment report (turnaround time for the report within 3 days) we will provide you with detailed feedback.</p> <p>In this time period I was asked to visit the assessment center (Durban Panelbeaters (Sydney Rd-Congella)) not many options given as to whom I can go to, and then received a response on the 26th July authorizing the claim.</p> <p>Long story short, the incorrect grille was ordered after me specifically instructing them no to order this on the VIN Number and I had raised the question to Discovery Insure as to whether or not the VPS on the front end of the vehicle will be covered?</p> <p>Finally, the correct grille arrived at Durban Panelbeaters but to date I have not received feedback regarding the VPS.</p> <p>In every occasssion that I had made contact I requested senior management to step in but yet only today did this happen. To add, I complained on their complaints and compliance emails and they also have not given me feedback.</p> <p> </p>