POOR CUSTOMER SERVICE

My premium increased by 34% on the anniversary date. My broker Family & Home Insurance Consultants from George did not inform me as they are missing in action. Do not respond to emails & their landline has issues so uncontactable. I had to call Discovery to ask why this hefty increase but the specialist agent could not assist me (LOL) but was willing to give me a R40 discount. I was told that the system at Discovery Insure calculated my increase. I work from home and only use my car about three times a week and do short distances for shopping. This does not count. I was told to shop around for more affordable insurance and try again in December for another discount.