Poor customer service

Good day discovery

I am utterly disappointed with such poor customer service that you guys give to your clients. I have processed a claim in February of this year for my gate motor which was authorized and discovery send a service provider called upward spiral to replace me with a brand new motor. From the time the new gate motor has been fitted i have been having endless problems with this motor. Further to this i have contacted discovery and upward spiral. Firstly upward spiral says i have and ant infestation problem in my yard which i am not aware of so i did a pest control of my yard. There were no signs of ant infestation then upward spiral says the pole that holds the gate is loose and i need to re cement the pole which i did. This is all at my own cost after all that is done im still having a malfunction on this motor. Then discovery sends a different service provider to check my motor. They was no trace of any ants on my motor. Service provider advised that the circuit board on the motor is damaged. Upward spiral still insists i have an ant infestation in my yard where as the owner sits in his office without coming and checking himself and just send discovery email. Uptill now my motor is still not repairs bare in mind this is a brand new motor that was fitted in February 2024.i now have to open and close my gate manually because of the malfunction thus putting me and my family at risk of being highjacked or ******. Do you guys actually allow your service providers to make these bold statements without them out and checking it himself. I am disgusted with poor service i am getting from discovery and they service provider. Please get someone in management to call me on *** and we can discuss this further. Claim no - ***