Poor customer care and failing to provide service as per contract.

I submitted a claim on the 6th March, Nelisiwe Nkosi was assigned to my claim. She send me an email on the 13th confirming service provider, i responded on the 14th March but she never responded. I send several follow up emails on the 17th,22th and 25th cc'ing Collen Baloyi at claims department, non of them responded till today. I still have an undrivable car parked in my garage for almost a month, is very frustrating because my policy is up to date but they are giving me the run arounds. Sad that i have bought other products from them, but i am definitely going to cancel my car insurance because they clearly don't value me as their client.