Poor communication/Bad attitude

No response following email below send to Maureen Siobo:

THIS IS EXACTLY THE ATTITUDE I EXPERIENCE WITH DISCOVERY, THEY ARE ARROGANT, ALOOF AND DISMISSIVE......

Good day,

I refer to the mail below and note with concern the disdain that you treat customers with by the lack of your response. I have come to accept that this is the Discovery way and the solution to this type of service and behaviour is to apologize.

Please find attached the invoice as requested.

I trust and hope that you have AN AWESOME WEEKEND.

Kind Regards Harold

From: *** <***> Sent: Friday, 10 March 2023 15:19 To: *** Subject: FW: [WARNING: MESSAGE ENCRYPTED]Claim Decision ***

From: *** <***> Sent: Friday, 10 March 2023 14:43 To: 'CLAIMSDISPUTES' <***> Cc: 'Aubrey Mo***eng' <***> Subject: RE: [WARNING: MESSAGE ENCRYPTED]Claim Decision ***

Good day Maureen,

Thank you for the response, much appreciated.

Although I accept the apologies, it would appear that it is the norm to frustrate clients to delay challenges.

It saddens me that your attitude and the lame, shallow excuse of the contractors being scared not to discuss outcome of the claim can be used to justify the LIES peddled by your contractor. The fact that you use them extensively does not detract from the fact that they erred and for that there are consequences. The arrogance and aloofness of Discovery coming through again.

You surly have a list containing more than one contractor, why not appoint another instead of asking me to do that. Alternatively provide me with list of contractors on you panel that I can use because if you are not aware, I am not appliance technical inclined to confirm who is best suited to meet your requirements.

Kind Regards Harold

From: CLAIMSDISPUTES <***> Sent: Friday, 10 March 2023 13:31 To: ***; CLAIMSDISPUTES <***> Cc: Aubrey Mo***eng <***> Subject: RE: [WARNING: MESSAGE ENCRYPTED]Claim Decision ***

Good day Mr Bennetts,

Thank you for taking my call.

We apologise profusely for the delay in responding to your dispute. We acknowledge the contents of your complaint in full.

As discussed, we will approve the damage to the wiring as you attained a service provider who picked up a water leak in the geyser that made the wiring wet.

We will however reject the fridge and the stove as per our Assessment result from Appliance King.

Kindly send us proof of payment or an invoice for work done on the wiring.

Thank you

Tshikalanga Maureen Siobo Specialist Claims Team Leader Discovery Insure - Claims Email: *** Direct: +***3 Call Centre: +***1 1 Discovery Place, Sandton, 2196