Poor communication to calaimant and dragging of feet to resolve the matter.

In March 2019 I was involved in an accent, I logged a claim with discovery, I was asked to send the car for assessment at Net assist, the car was booked for the 8th April which I send to Hofbro panel beaters for repairs for repairs, there were mechanical damages which I reported to the assessor who did not pay attention. towards the end of April as I was about to fetch the car, the were still error messages on the car dash board, I reported that and I was told the car might have been in an accident before which I don't have info of. later I reported the matter with discovery and a new claim was opened, Everyday I had to call both the insurer and panel beater for progress of the car and claim. I was given a run around, eventually a new claim was opened and I got an sms stating that an amount of plus minus R6400 was going to be deposited into my account to pay for the claim, when called panel beaters I was shocked that I have an amount of R48000 tat I have to pay and the person handling the claim did not notify me of anything, I am very much disappointed in this matter, Over and above that the person handling the legal side of it by the name of Palesa never bothered to do a follow up with the person who damaged my car I am now left with debt which I have to pay and was not warned about. The person by the name of DIDI does not return my calls and she is apparently the one handling this case.