Poor communication skills,poor customer service

I don't even know if I must blame discovery insure or blame the call center and their agents that are signing people up Fgro.

I got a call from a call center agent her name is nokubhonga but says her name goes by the name of Charmaine, she asked me for a few minutes of my time to tell me about this 15 % that discovery insure is offering for insurance.... She gave me such good benefits which I won't lie, really pulled my attention... I told her that my previous insurer is king price and that they weren't offering what they were offering at discover insure. Namely : credit short fall, car hire and 0 excess as well as a tracker which she said is included in the premium. Because I made it known that I have my own tracker with car track she told me I need to take it because it goes with the vitality which was offered to me as well..... Nowhere did she mention that this is going to cost me more. After we spoke and she added up everything she mentioned that she would hand me over to her supervisor Rosslyn or Josslyn, couldn't remember the name. Rosslyn confirmed my information, details of the car etc. She then spoke about the 0 excess again and explained that I don't have to pay nothing if anything happens to my car. She later on asked for banking details. I signed on.. They gave me an amount of 3360 something rand which was suppose to be my premium. After the call I awaited my welcome back and plan schedule but nothing was sent to me. I later called in to ask them why haven't they sent me anything, I spoke to a retention officer his name is Michael Nene. He sent me the welcome back whilst I was on the phone with him. While going through the information the premium was 1660 something rand.. So I asked him how come the premium went from 1360 something up to 1660 +-.. He said the lady I spoke to didn't add the discount. He then added the discount which came up to 1350.13 which he then emailed to be again as proof. My information about myself was all wrong, I was with my previous insurance for 7 months not 3 years, I'm a safety officer not a cook and they also put that my vehicle doesn't stay behind locked gates and a garage. When in actual fact whether I'm at home or work it's behind boom gates with security and at home it's behind a locked gate and garage. I'm already getting so scared because I went on to call another lady lihle at Fgro yesterday 05-03-2020 to update my details because they are wrong and I spoke about the tracker she asked me why do I have two trackers in my vehicle its going to kill my battery I went on to tell her that I was told it's part of the insurance. I told her if that was the case she needs to cancel it. She said she would set up and appointment for them to come remove the tracker on Monday 08-03.

Now because I told her that my previous insurance I was with them for 7 months and not 3 years my premium went up again.

I can't understand how do people talk on the phone and ask u questions about yourself and you give them the right information but they still go and put the wrong information down. If I didn't check all these things it would've later on affected any claim that I had. Really disgusted in this insurance. I haven't even paid my 1st premium as yet, which suppose to go off on the 25th March 2021. I would appreciate if someone from the call center Fgro or discovery insure give me a call so we can clarify things or else I'm going to cancel. There's been more than 3 or 4 calls made by me to them to change things. The QA department needs to go through it and deal with their workers bluffing the people.