Poor communication, poor turn around time, insisting on using inefficient service providers

I have been a Discovery Insure client for a few months, the initial sign up process was a breeze, efficent and effective, we were off to a great start. On the 8 December I was involved in an accident, nothing major but my car needed to be towed, the interaction with the staff on the emergency line was great, they assisted with arranging a tow truck, which then got lost- was given the incorrect address by Discovery, resulting in me standing at a petrol station for almost 3 hoirs waiting for their choosen service provider. Eventually I contacted the towing service myself and then they finally arrived. The consultant told me that my vehicle had to be towed to Renew It in Sandton, I asked her if it could rather be taken somewhere else, she stated that the vehicle needs to go there for assessment but not necessarily repairs. The towing company then took my vehicle to Renew It Randburg as opposed to the Sandton branch and my car was "misplaced" for a few hours until someone finally managed to locate it. I logged my claim through the app and immediately got my appointment service consultants contact details, I emailed all the relevant and required documentation through to her immediately. I expected delays with the repair of the vehicle die to the festive season, however the accident was 2 months ago and my vehicle is still not ready!!!! Your service provider is useless, the one that you insisted my vehicle went to! The only communication that I have received from Discovery Insure is 5 phone calls from 5 different people asking for the documents that I had already sent through weeks prior to this call. No feedback from your legal department as to the outcome of the investigation as to who was at fault for the accident? Why am I still paying excess? I have paid 2 months premiums for a vehicle that is standing at a panelbeater! A panelbeater who allegedly could not find a door for the vehicle, but obtained one 2 and a half weeks ago but couldn't give me an estimated date of completion, till today no estimated time no feedback and no follow up from Discovery Insure. This has been a ********** experience with poor communication, service and endless problems. This is completely unacceptable. I would not recommend Discovery Insure to anyone.