NK
Neelan K
1 reviews | Active since Jul 2020
18 Mar 2021, 15:05
Poor Communication
Had my car booked in at the panel shop, this is after they confirmed the parts has arrived, I received no communication from Tuesday last up until Monday, when I enquired with the discovery agent, that's when she updated the system, because I enquired not because she's been following up, they tell me that they need more parts that they ordered, This should have been brought to my attention first as this affects my timeliness, again today I called to speak to the discovery team leader ,no available after 20 minutes of trying. I don't know whats going on at the panel shop and its costing me a fortune to work and back. Very disappointing from Discovery and claims team.
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Neelan K's updateReviewer Update
23 Mar 2021, 13:05As much as Discovery insure is on the ball with the administration, its the service providers that they chose thats letting them down, in this case Durban south panel , to put things into perspective, the dent on my car is the size of a tennis ball ,its now 11 days that they have the car with, Is this acceptable? Is this the benchmark?
NK
Neelan K's update23 Mar 2021, 13:05
Reviewer Update
As much as Discovery insure is on the ball with the administration, its the service providers that they chose thats letting them down, in this case Durban south panel , to put things into perspective, the dent on my car is the size of a tennis ball ,its now 11 days that they have the car with, Is this acceptable? Is this the benchmark?