Poor Communication and Service from Discovery Insure

I am an extremely unhappy customer

After being told I could fetch my vehicle Friday 24/08/2018, TWO MONTHS AFTER THE ACCIDENT, when my father accompanied me to the panel beaters we found that the vehicle was still not properly repaired.

The paint job was not finished off properly. There were messy spots and rough areas.

My antenna was not on top of my car, and although told that it's normal to take it off when spraying the car and that it's usually in the car, it was not in the car so hopefully not lost.

Both right door windows seals weren't sealed properly. Both left tires valve caps were missing?

This is the state you tried to give me my car after an APPARENTLY THE DISCOVERY ASSESSOR had seen the car?

On my father's advice I refused to take the car and am becoming more and more inclined to refuse to pay the excess as well as seek a new insurance provider.

I've mailed my complaint to Discovery 3 times and am yet to have call me and offer any solution to this?

You would think after 2 months someone would have reached out to see how my claim is coming along without me having to chase things all on my own.

I'm truly at my wit's end.

My father is angry, but I'm mostly sad to be treated so badly. None of this has been my fault and yet I'm suffering terribly from this stress and am out of pocket from renting a car from my father.

I'm now forced to turn to Hello Peter to see if I can get some form of response.

Please can this matter be escalated and can we find a way to compensate me in some way for the costs I've incurred' for example once again I'm being charged for vitality which I can't even use all the benefits of?