Poor communication and no follow through on claims

I've been a customer for almost 2 years now, i had noticed that my account was debited with an increased amount of R196, called to find out why and was inform that i had been sent a policy update, so i checked my email and found the notification, but no documents indicating the amended policy details, we are instructed to get all amended policy info from the website or cellphone app, which i i think BS, if you are increasing my policy you need to email me an updated policy, so i can see first hand weather it is viable or okay for you to increase my policy. Last week Wednesday i logged a claim *** received an SMS saying my claim will be handled by Dominic Madlala, today Tuesday 31st I follow up, only to be told claims only get logged 7 days after. For you take my money and increase my policy without the correct notification is BS, i'll find someone else who wants my money and give me the service i need.