Poor communication and inaction putting me at severe risk.

For the last couple of years I've been very happy with Discovery Insure, but I've had three incidents in the last 2 days that have left me cold. Firstly, I phoned yesterday to add a new vehicle to my insurance. In doing so, I was informed that an existing covered vehicle (my Toyota Fortuner) has not been covered for theft or hijacking for the past 2 years (it has been insured with you since 2021). It turns out I received an email on 2 Aug 2023 telling me you're removing this cover unless I install a Discovery-specific tracker. I missed this email. And that was it. No SMS / WhatsApp outreach, no phonecall, no other warning. And I have interacted many times with you since then, including adding another car in 2024, removing that car later, and adding another car early this year. Separately I also heard in the news that there were tracking device related issues with some insurers a few months ago, and I phoned your call center to check if this affected me - and I was told I am completely compliant! You can check your phone records. I cannot believe you dropped my cover for theft and hijacking for my Fortuner without following up - or showing a flag in the app or something. I realize I missed the email but really! We all miss the odd email. This is NOT good enough. This is a R**** risk to me - it's massive. Then secondly: today I phoned back only to find that the vehicle I added yesterday was not added - it was left in 'quote' status. Please check the phone records from yesterday - I explicitly requested this vehicle be added and was told it was. So I drove it last night without cover, unknowingly. Thirdly, today also I found out that my son's insurance that I took out back in January did not include the young driver benefit. This is an important free benefit and it was not offered to me. Please check your phone records.

How can I trust Discovery Insure anymore? What if you remove / change / don't apply / omit stuff in future - and then I find I've been severely impacted by your poor communication. I am on a campaign to let everyone know they may be at risk.