Poor Communication

I was involved in an accident with a discovery insure member on the 20th of April 2015 , he bumped my car which was parked . He accepted blame and said his insurance will fix my car , i did claim with his insurance against him , i submitted all required documents to them , an assessment was also done , yet till today my car has not been fixed , they ask me about how the accident occurred ? whats the point of an accident report ? they don't respond to emails nor return my phone calls , i am losing my patience its been a whole month that i have been driving a damaged car ? Discovery is this how you look after cars like we the owners do? will you drive a car with damaged doors and fender for an entire month? Annoyed to the last degree