POOR CLIENT SERVICE & RELATIONS

Dear Discovery Insure<br> <br> It is sad that I must start using a public forum to try to get your attention to my current situation and the total disregard of Discovery for their clients well being and safety contradicting to your marketing strategy. Discovery Insure agreed to insure me after you inspected and verified my previous claim history of 25 years! I have accepted your offer and is paying my premium as agreed. <br> <br> I have submitted a claim 7 days ago and until now have nothing been resolved nor have I received any written updates after the one clearly explaining your rights as per agreement which was wrong in any case. Even your dashboard is not updated as you publish. You have thus far insured that my family has no security protection nor is the property secured and we have been without hot water for the past week. <br> <br> Your time to respond ended at COB today as per your own policy. Instead of communicating with me to reach some form of agreement you opted to re investigate my claim history with my previous service provider of whom you lured me away with promises of better service. Yeah right! <br> <br> Please let somebody capable contact me to resolve my issues!!<br> <br> Ronnie<br> <br>