Poor Client Service from Inception of Policy to where complaints are raised

<p>I took up a car insurance policy with Discovery in 2015 and did not claim from it until 2017. When the first claim was submitted in February 2017, I was told that I had accepted an endor*****t in addition to the access amount that I need. I then immediately contacted Discovery to notify them of my lack of knowledge of the endor*****t and I was told in February already that they will listen to the first sales call that was made to me to determine if this was communicated to me, </p> <p>After weeks of no response, I called in again and I got the feedback that says that yes, indeed, they listened to the tape and there was no evidence that I was told about this and even more so, even if I was, I would have needed to be told about my right as a client to have this reviewed annually depending on my claims history. In light of this, the consultant that spoke to me then said I would be reimbused the "endor*****t fee" that I had to pay as part of the claim I made in February. </p> <p> </p> <p>Following this phone call, there was another period of silence until end of March where I called to get progress report and I was pormised that responses will be provided but none came through. On the week of the 3rd of April I spoke to a guy called Gabriel Maake to whom the matter was escalated after my expressed frustration. He also vanished after promising to call me in 3 days. The last phone call I made to him was on the 13th of April 2017 and since then there has been no communication on the matter. </p> <p>It is now close to 2 months since my last call to Discovery and no one has had the descency of calling me to tell me of what is going on. Getting the consultants and the staff that is suppposed to be taking care of customer quiries to confim discussions via emails is a mission- I have not once received an email confirming our discussions on the matter inspite of having insisted that this is done. </p> <p> </p> <p>Discovery consultants who worked on my matter have not put me as a customer first and in fact complete disrespect has been shown towards me. </p> <p>I regret ever taking up a policy with them. </p>