Poor client service

I have received the worst service from Discovery for my car claim. When my claim was logged the consultant logged it under the wrong heading which resulted in me having to pay access. After numerous phone calls to Discovery, the access was removed however the claim is still logged under the heading which is going to impact my claim history. The consultant handling my claim was Mpho Abel Mamaragane. Knows nothing about customer service, never even called me once to assist, I had to call discovery several times and after threatening to go to the CEO then only was my claim dealt with accordingly on that day. However thereafter it went back to poor client service. Discovery used to be the number one Insurer with great client service, but I do not know what is going on there now as the service is way below poor.