Poor claims service offering when claiming

i am livid at the service i am getting from Discovery Insure. all is well when signing up and when they draw premiums. the moment things go pearshaped they drag their feet. claim put in on 14 april, today the 6th of may i have been told i will get vouchers which by the way are based on prices for things that are on special on takealot as of 2 may 2022. my AV receiver i got a call from their supplier telling me they are on back order. i am not accepting this as i have been waiting for more than 21 days for this to be resolved.

i am tired of calling them as it costs me airtime to wait for my turn and when the call drops they dont have the decency to call back. i reached out on facebook, they asked for my details then went on to ignore me.

i have medical aid, car insurance and house hold contents insurance with discovery. i might not be their biggest client but cumulatively i am paying them R9000 monthyl. i am happy to take my little money to someone who will give me a decent service.