Poor Claims service

<p>On 10 March 2017 a vehicle drove into the back of my vehicle. I lodged the claim online and was initially impressed with how smoothly everything went. Car was assessed and on 24 March I received an email to say that the repairs had been authorised. On 29 March I rep**** to this mail asking when The vehicle must be taken in for repairs. No Reply. On 13 April i called the panel beaters and was told that they had not yet received authorisation from Discovery. I again emailed Discovery - no reply. Later on 13 April I phoned Discovery and was told that they would follow up with the panel beaters and copy me in on the email. Nothing further heard. Further email follow up 19 April - no reply. Telephone follow up 2 May , again panel beaters will be contacted, but no feed back. 2 months later still waiting for vehicle to be repaired.</p>