Poor claims process

I logged a claim for a vehicle accident on the 28th of December. On the 4th of January I took my car for an assessment and I was told the car had to be written off. On the 5th of January my car was taken away and the claim paid out 2 weeks later. I was told I would be reimbursed for most of January's premium as I had already paid for the month of January. I am still waiting for that. I am also still waiting to be reimbursed for the 3rd party claim which I have had to pay from my pocket. No matter how many times I phone or email this matter has not been resolved. Please sort this out Discovery. I am so disappointed in how this claim has been handled