Poor Claims Handling Process and Lack of Professional Feedback from Discovery Insure

Dragged out request and terrible communication Communication and customer care when trying to claim is terrible. I submitted a claim at the at the beginning of April 2022 but only received communication recently when I expressed my intensions of escalating my complaint. On the 12th/05/2022 somebody phoned to apologise for the delays and poor service and promised to extend my car rental seeing that they delayed the claim process.

Below is a snip from a mail sent on 04/05/2022 and they only reverted back on the 12th/05/2022 after a series of mails :

 Can You kindly update Me on the Processes that are going to follow formally.  I have received contradicting messages regarding the cars assessment process and this was only expedited today instead of last Week.  I am using a rental which has limited time of usage.  I have raised concerns on the claim process delays from inception which you promised to look into?  I have a third party claim which nobody to date has contacted Me about?  Can you advise why there has been a lack of response to a Client phone calls and mails?

****Mail sent on the 12/05/2022 when they eventually phoned back, however the promises were still not fulfilled *****

Good Day ***

Please be notified that I haven’t received any call from Discovery following Yesterdays escalation to You. At this point I have exhausted all ways possible of expressing my concerns. If no call comes today and my mails aren’t answered I will escalate the matter to my Lawyers to handle the matter further. This poor service will be on HelloPeter as well.