Poor Claims handling

After such efficient assessment after my house got flooded I was impressed, just for the service to go super poor in a week. Keeping on asking my useless claims consultant Matilda Ntshingila to get her manager to call me just to ignore my request is not applying FAIS. Have to repeat all my requests, on email, why she just can't go back and read I can't understand. Surely this is not what I pay for.