RM
Richard M
1 reviews | Active since Mar 2020
20 Jun 2022, 13:26
Poor Claims Experience
I have never had such poor communication or service from an Insurance Provider. Discovery Insure has lost my business. Repeated calls to try and contact the Claim Administrator allocated to my claim with promises to get her to call me were not met. Each time I had to call in to try and contact her. pathetic service.
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Replies (2)RM
Richard M's updateReviewer Update
21 Jun 2022, 05:51I hope you get a response from them internaly because they dont seem bothered to assist your clients. During my call with one of your claims specialists again yesterday I was told the claim was complete and I would get email correspondence yesterday. Well I am still waiting for that email. Maybe she sent it via post? The communication and feedback has been absolutely pathetic since the begining of this claim process. It has been difficult enough losing the items and dealing with *********** and unwilling Police, now to have the Insurers lack lusture performance on top of it all.
RM
Richard M's update21 Jun 2022, 05:51
Reviewer Update
I hope you get a response from them internaly because they dont seem bothered to assist your clients. During my call with one of your claims specialists again yesterday I was told the claim was complete and I would get email correspondence yesterday. Well I am still waiting for that email. Maybe she sent it via post? The communication and feedback has been absolutely pathetic since the begining of this claim process. It has been difficult enough losing the items and dealing with *********** and unwilling Police, now to have the Insurers lack lusture performance on top of it all.
RM
Richard M's updateReviewer Update
06 Jul 2022, 12:41Eventually managed to get the claim setteled, but it was a very poor experience with Discovery. I have been with several large insurance companies and this was by far the worst claims experience I have ever had. Client lost.
RM
Richard M's update06 Jul 2022, 12:41
Reviewer Update
Eventually managed to get the claim setteled, but it was a very poor experience with Discovery. I have been with several large insurance companies and this was by far the worst claims experience I have ever had. Client lost.