Poor Claims Department Service

I was involved in accident on Friday 21/01/22. I was issued a claim number by Yolande M that afternoon. She emailed on Monday that she is awaiting an assessors report. Tuesday I emailed her saying the other person involved wants to know what's the process and Discovery insure needs to contact him. No reply to the email. Wednesday morning I emailed her asking for an update, no reply. Wednesday afternoon I called Discovery Insure, I was informed by a friendly and helpful Boitshepo Baitsile that the car was written off and I need to fill in change of ownership but docs need to be sent to Yolande M. I emailed her again yesterday afternoon asking what is Discovery going to pay out, once again no reply. I emailed her this morning asking her to at least acknowledge receipt of my emails. No response whatsoever. I called Discovery again, another helpful consultant said she will tell Yolande to reply, still no replies. Had I not being calling in to find out what's going on I would still be waiting for the assessors report.