Poor claim servicing and lack of transparency from Discovery Insure

I recently opened a claim with Discovery Insure for a motor vehicle accident and was assigned a consultant by the name of Silindile Mkhwa****. Although they were very quick to send an assessor to my house and setup a repair appointment, There are a few things they have done terribly poorly-see list below

1. On the day of the accident, I had given the consultant who dealt with my report all the details of the accident and of the 3rd party driver. I was told to report the incident to the police and send through the case number which I did the very next day. When my consultant contacted me to process / approve the claim, I was asked to send through all the information I had already supp**** all over again. This was super frustrating. Please integrate your systems and stop making us repeat ourselves! 2. The accident in question involved a 3rd party and was certainly not my fault but Discovery Insure never advised whether or not they contacted the 3rd party and whether my excess etc. will be covered by their insurance. They just assumed that I will be paying it and continued with the claim process with very little involvement from my side. 3. I am trying to clarify with "my consultant" the procedure for claiming from the 3rd party before my car goes into the repair shop but she has become impossible to get a hold of. I am not at the point where I have to cancel the appointment with the repairer because there is so much uncer*****y and outstanding questions from my side!

Very disappointed in the service and their poor ability to keep their clients informed especially because they have a reputation of being the best in the industry. My opinion has definitely changed.