Poor Claim Management From Discovery

My vehicle claim was approved over 2 months ago, yet I still do not have the vehicle. On 26 November 2021 the panel beater confirmed 95% completion status with my insure and raised the factor that my vehicle doesn’t start. Only on 14 December 2021 Netasses responded with information that my vehicle doesn’t start because of engine being damaged. Yet, the investigator assigned to my case went to review the vehicle and confirmed that the ignition does start but the but the motor may be faulty.

Discovery hasn’t came to a conclusion 2 months later on what the status of the vehicle will be. After numerous calls to their call center, i still don’t have confirmation from discovery on way forward. I am shocked to know that my car doesn’t start whereas on collection and the investigator confirmed that the vehicle does start.