Poor claim handling and dropping in standard

I am stuck with a claim poorly settled from discovery. I have requested the claim handling consultant to call as he is always not available when I call. Even asked to be called by a supervisor or manager to resolve this case no positive response. What happened to the discovery I knew. Are they hiring poorly performing consultant and unprofessional service providers or the standard has dropped to no good. A service provider assigned to this claim *** is a joke twice they failed to provide proper assessment of damages I had to step in and help them do their job discovery pays for. And that was not all the replaced mismatching structures I complained about looks like discovery does not care I guess that when we say insurances only cares about what they take from you. On top of that the service provider caused damaged to my intercom cable and nothing has been done about it. I took photos and sent to discovery to show the poor quality of service received nothing still happened. Last night I decided to fix the cable as I am always busy trying to save lives and discovered that what I saw when I took the pictures and yesterday are completely different looks like when they came to assess the intercom cable the cut it further. I think discovery insurance is no longer recommendable.