1 reviews | Active since Jun 2019
Poor cheap skate service
Oh my Goodness I have never ever dreamed of getting such terrible service from Discovery. I have claimed for a broken windscreen they assigned a service provider to fit a generic window. Their reasoning “they dont provide original windows unless a letter is obtained from a manufacturer to state that the generic window will not change anything” HELLO!!!??? I am paying for a service and their insurance premiums aren’t exactly cheap. We take on Discovery for peace of mind not this nonsense. Why is it that they do not divulge this information when taking up a policy? Why in the world would I want a generic window when other windows on that car are original? Why is discovery saving money when it comes to a claim yet they are more than happy to increase premiums whether you claim or not.
I have been with other insurers before and have never been treated this way. This is appalling Discovery
“The only difference is that one glass has a Merc emblem and the other doesnt”.
I am appalled. And so disappointed in discovery.
“The only difference is that one glass has a Merc emblem and the other doesnt”.
I am appalled. And so disappointed in discovery.
What you have vehemently tried to do is force feed me your one model for all ideology. Forgetting that we are paying for a service and the little detail you failed to mention on that contract is that your window will not be coming from your vehicle manufacturer instead we will give you what we want you to have and deem suitable. We will continue taking your money and give you a headache when its time to claim.
And when you disagree we will insist we are proving an exceptional service.
Thats what youve tried to do.
And no you don’t appreciate anything other than my monthly premium.
Again appalled at your service and to use consumers in saving costs is just *********.
What you have vehemently tried to do is force feed me your one model for all ideology. Forgetting that we are paying for a service and the little detail you failed to mention on that contract is that your window will not be coming from your vehicle manufacturer instead we will give you what we want you to have and deem suitable. We will continue taking your money and give you a headache when its time to claim.
And when you disagree we will insist we are proving an exceptional service.
Thats what youve tried to do.
And no you don’t appreciate anything other than my monthly premium.
Again appalled at your service and to use consumers in saving costs is just *********.
Disgusting.
Disgusting.
I have had a chat with Mercedes Benz and they have never ever been requested to supply a letter confirming that a generic glass will affect the sensors and maintenance plan of my vehicle. They have also confirmed that these generic glasses often affect the rain sensors of a vehicle and should that happen they will not fix it.
Now tell me Discovery, why would a paying customer want that?
I have had a chat with Mercedes Benz and they have never ever been requested to supply a letter confirming that a generic glass will affect the sensors and maintenance plan of my vehicle. They have also confirmed that these generic glasses often affect the rain sensors of a vehicle and should that happen they will not fix it.
Now tell me Discovery, why would a paying customer want that?