Poor and uninterested service
<p>I lost my brand new iPhone 7, which I do have on my insurance schedule. I plac3ed a claim with Discovery and was assisted by Lonwabo Nono a claims administrator.</p> <p>He contacted me and requested a blacklisting ref number from MTN. I tried to get this, but when I went in to get a new sim card they gave me the sim awop reference number. I later phoned MTN and all they could supply was the sim swop refrence number. Lonwabo then asked my permission to contact MTN on my behalf. The next corresponcance from him is a claim withdrawal. I did ask him how I can get this blacklist number if MTN cant give it to me - no repsonse. </p>
Hi Tony
We apologize for the unpleasant experience.
We have referred your concerns to the claims manager and we'll be in touch with feedback.
Regards
Thabani
Hi Tony
We apologize for the unpleasant experience.
We have referred your concerns to the claims manager and we'll be in touch with feedback.
Regards
Thabani
Dear Tony
We have confirmed that MTN will only provide the ITC ref number to you due to confidentiality, regrettably we cannot contact MTN on your behalf. Please do so and get back to us with the ITC blacklisting reference. Your claim is on hold until we have it in place.
For ******/lost cellphone claims, we do require clients to provide ITC blacklisting Reference number and not Simswap reference number for us to validate and finalize the claim.
Regards
Discovery Insure
Dear Tony
We have confirmed that MTN will only provide the ITC ref number to you due to confidentiality, regrettably we cannot contact MTN on your behalf. Please do so and get back to us with the ITC blacklisting reference. Your claim is on hold until we have it in place.
For ******/lost cellphone claims, we do require clients to provide ITC blacklisting Reference number and not Simswap reference number for us to validate and finalize the claim.
Regards
Discovery Insure