Poor and Pathetic Customer Service.

Discovery Insure has become very pathetic and *********** when dealing with their customers. Very poor customer service in-fact. Claim Lodged on the 27/01/2022 Received notification on the 27/01/2022 that the claim had been lodged, and who would be dealing with the claim Received notification that the the vehicle had been booked for assessment. Assessment was completed. Received notification on the 02/02/2022 that the claim had been reallocated to another consultant. Sent an email on the 03/02/2022 requesting information with regards to the claim. The email was read on the 04/03/2022 and no response. Totally ignored. Is this Discovery Insure new way of dealing with it's customers. Every time you are assigned a consultant, they promise you that the consultant will contact you shortly........ Still waiting for the consultant to contact me or respond to the email.

Really poor and pathetic, obviously Discovery has too many customers for them to service effectively!!!!!!!!!! Good way to loose the people who keep them in bussiness.