Poor and lengthy service

The claims process is lengthly with discovery for VALID reasons but the agents or consultants are seriously slow. I had 3 consultants and an Assessor who is less than pleasant in the manner she speaks to people and this is same whenever a black client is dealt with by a white person. In addition, a validity assessment is needed when I'm working in Covid shifts, which is fine as long as social distance and N95 are done, yet the Emails Discovery sends state I refuse to meet in person because I'm a human who respects people's lives. For an assessment to be done, why take so long to set it up then play "white attitude" because the black doesn't bow the way you want????

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