Item: Discovery Insure
Rating: 1
Author: Sanet R

Discovery Insure's replyOfficial

14 Nov 2025, 15:02

Good day Sanet

Thank you for reaching out to us and please accept our apologies for the negative experience you've had. We'll investigate your concerns and revert with feedback as soon as possible.

Regards
Discovery Insure

Discovery Insure's reply14 Nov 2025, 15:02

Official

Good day Sanet

Thank you for reaching out to us and please accept our apologies for the negative experience you've had. We'll investigate your concerns and revert with feedback as soon as possible.

Regards
Discovery Insure

SR

Sanet R's updateReviewer Update

18 Nov 2025, 11:12

Good morning..still waiting for someone to contact me..

SR

Sanet R's update18 Nov 2025, 11:12

Reviewer Update

Good morning..still waiting for someone to contact me..

Discovery Insure's replyOfficial

18 Nov 2025, 11:26

Good morning Sanet, we'll follow up with the team and provide an update.

Discovery Insure's reply18 Nov 2025, 11:26

Official

Good morning Sanet, we'll follow up with the team and provide an update.

SR

Sanet R's updateReviewer Update

18 Nov 2025, 11:26

Thank you appreciate..

SR

Sanet R's update18 Nov 2025, 11:26

Reviewer Update

Thank you appreciate..

Discovery Insure's replyOfficial

19 Nov 2025, 10:09

Good morning Sanet, our Claims team have advised that we are still waiting for the towing company to provide us with the photos they took at the scene. They've reached out to the towing company again to follow up on these pics and will continue to do so until we get them. This will allow us to determine where in the process this damage occurred. Once we know this we can take the appropriate action.

Discovery Insure's reply19 Nov 2025, 10:09

Official

Good morning Sanet, our Claims team have advised that we are still waiting for the towing company to provide us with the photos they took at the scene. They've reached out to the towing company again to follow up on these pics and will continue to do so until we get them. This will allow us to determine where in the process this damage occurred. Once we know this we can take the appropriate action.

Discovery Insure's replyOfficial

11 Dec 2025, 10:53

Good morning Sanet, we're so sorry about the delay but just wanted to provide an update on your concerns. We've finally received the photos from the towing company and have sent this to Management for review. We should have a resolution for you before COB today or latest tomorrow.

Discovery Insure's reply11 Dec 2025, 10:53

Official

Good morning Sanet, we're so sorry about the delay but just wanted to provide an update on your concerns. We've finally received the photos from the towing company and have sent this to Management for review. We should have a resolution for you before COB today or latest tomorrow.

SR

Sanet R's updateReviewer Update

13 Feb 2026, 10:18

Good morning just a follow up. Nobandu from Discovery Insure handled my issue very professional and updated me with excellent news. Thank you Nobandu I really appreciate your feedback.

SR

Sanet R's update13 Feb 2026, 10:18

Reviewer Update

Good morning just a follow up. Nobandu from Discovery Insure handled my issue very professional and updated me with excellent news. Thank you Nobandu I really appreciate your feedback.

Discovery Insure's replyOfficial

14 Feb 2026, 08:26

Good Morning

Thank you for the kind feedback. We truly appreciate your support.

Regards
Discovery Insure

Discovery Insure's reply14 Feb 2026, 08:26

Official

Good Morning

Thank you for the kind feedback. We truly appreciate your support.

Regards
Discovery Insure

Poor after Service