POLICY REVIEW- UNSATISFIED & ANGRY CUSTOMER

I would like to complain about the service from Discover INSURE. I wrote them an email on the 08th December, and this was mu email below: Good day

I need for someone to urgently look at the above ref number for my mom's insurance. I believe for a pensioner who is not working the rates are bit too high. Can you re-look at this for me ASAP, as I have a better quote to share with from outsurance. I first want to know what you as her insurance have to do about this.

Now, no one has come back to me or my mom, no response whatsoever from them, but yet tomorrow they will be deducting the same amount again from her bank account? what service is this? Does this mean the same amount will be deducted again after no response from them? unacceptable?

Regards Zozo Mdakane 083 **********