Policy reinstatement

After the debit order reversal on the premium, a phone call to Discovery on 2015/06/08, (Handled by Yvonne) to confirm that the funds would still be available. She explained that the policy was not suspended yet, but that as soon as it is she would call me to confirm that it could and should be reinstated. This followup phone call happened on 2015/06/09 before 12pm. Her prompt and professional service over the phone, as well as friendly demure makes her a great asset to the retentions department.