Policy Cancelled in error, trying to resolve

<p>I emailed insure maintenance on 23rd April, asking them to remove an item from my policy. Not only did they remove the item from policy, they cancelled the actual policy. It is now 18th April and I am still trying to get them to re-activate my insurance. Each time I send an email I get a generic response and I doubt anyone reads the actual content of my complaint.</p> <p> </p> <p>After years of being a loyal customer I am really annoyed and upset. I am not in the country at the moment and driving me crazy when I get an email saying they cant get hold of me on the phone, when I clearly wrote in my email that i am NOT in the country!!</p>