Policy Cancellation

I approached Discovery Insure to compare quotes against my current insurance company and decided to insure a new vehicle directly with Discovery at first. The sales guy (Clive) was superb and I commend him.<br> <br> However, when I queried Discovery a few days later, through Clive, about insuring an iPAD and tablet, it took about 1 week to obtain the quote and excess value. On request, a manager never called me to explain the delay.<br> <br> After a couple of weeks, a debit order went through my account for a higher value than the agreed premium for the car. After pushing for a reply (via email), a consultant called back and left a voice mail message. I did not call back as it slipped my mind, but the consultant did not try calling back (as far as I recall) and I still haven't received an explanation. <br> <br> After this disappointment, I decided to cancel my entire policy (effective 1 March) with Discovery. As it stand this evening, my policy reflects active. <br> <br> Feels like I'm a number in the system, not a client.<br>