DR
Del R
1 reviews | Active since Jan 2019
17 Dec 2020, 10:25
Policy amendments
On 27 November I requested policy amendments of which the most significant included changing the main driver. I specifically asked that the changes only take effect on 1 December so that the drive benefits would not be impacted for the month of November. However, the changes took effect the same day. Our diamond status was lost and our cashback reduced significantly. This issue has not been resolved yet despite extensive effort from my side. What needs to happen now is that the history must be restored and our cash back corrected.
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Replies (2)
Discovery Insure's replyOfficial
17 Dec 2020, 15:47Thank you for your comment.
We are investigating this matter for you and will be in touch. Our apologies for any inconvenience caused.
Regards,
Discovery Insure
We are investigating this matter for you and will be in touch. Our apologies for any inconvenience caused.
Regards,
Discovery Insure
Discovery Insure's reply17 Dec 2020, 15:47
Official
Thank you for your comment.
We are investigating this matter for you and will be in touch. Our apologies for any inconvenience caused.
Regards,
Discovery Insure
We are investigating this matter for you and will be in touch. Our apologies for any inconvenience caused.
Regards,
Discovery Insure
DR
Del R's updateReviewer Update
23 Dec 2020, 10:19Discovery has responded:
"We have established that the total cashback due was R574.00 and only R86.00 was paid.
We have arranged for the outstanding R461.00 to be paid to your Insurance funder account including the bonus which will be processed within 7-10 working days."
I pointed out the calculation is not correct, which they subsequently amended.
I pointed out the calculation is not correct, which they subsequently amended.
DR
Del R's update23 Dec 2020, 10:19
Reviewer Update
Discovery has responded:
"We have established that the total cashback due was R574.00 and only R86.00 was paid.
We have arranged for the outstanding R461.00 to be paid to your Insurance funder account including the bonus which will be processed within 7-10 working days."
I pointed out the calculation is not correct, which they subsequently amended.
I pointed out the calculation is not correct, which they subsequently amended.