Policies incorrectly on credit record since 2016

I am resorting to this social platform as it seems impossible to get any kind of assistance via the traditional routes. There are THREE Discovery Insure Policies reflecting on my Compuscan Credit Record . Two of those from 2016 and one from 2017. They show as active. The policies are NOT active. I have tried via e-mail as well as via telephone to get this issue resolved. I have at times even received an e-mail, see below advising me it would be rectified: "Dear Beverley Thank you for contacting us. Please be advised ITC letter has been requested and will be sent through to you once drafted. Kindly be advised there is no outstanding balance due by you to Discovery, we apologise for the misinformed advice on the previous mail. If you have any questions on your plan please email ********** or call us on ***. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule. Kind regards Lavisa Matrose Discovery Insure " But yet, here I sit looking at my Compuscan Credit Report and there is Discovery. Surely it should not be necessary to resort to Hello Peter just to get a company to do their job?