Please respond to my email that was sent on 4 Feb

My email:<br> <br> Hi Mary-Ann, <br> <br> I have no idea. Avis took the money from my friend's credit card on the 30th December 2014. We were not notified of this charge hence the frustration with this issue.<br> <br> We tried to get a claim number on the 22nd from Fisher to give to Avis after the SAPS refused to return the Yaris to us leaving my wife and I stranded without transport in Johannesburg.<br> <br> We were able to arrange a vehicle but as Fisher refused to assist, we ended up using a friend's credit card.<br> <br> Please listen to the recording of the calls from the hijacking on the 21st and 22nd November and you can hear how badly I was treated by Discovery insurance.<br> <br> Avis should know what Discovery will pay for and should have charged accordingly. I was not notified of any additional charges, otherwise I would have refused.<br> <br> This is an issue Discovery needs to sort out with Avis, and I would appreciate the refund.<br> <br> I requested that you listen to the calls, and also consider communicating to Avis that they must inform their customers what they are paying for.<br> <br> KINDLY RESPOND TO MY EMAIL.