Please provide feedback - no feedback for a month

Hi Team. On 19th June 2024, I submitted a third-party claim. I received an automated response that I would receive feedback within 7 - 10 business days. Since then, I have emailed the advisor, Nonhlanhla Sinthumule, twice on two different occasions and called twice, two weeks apart. I have not received any response to my follow up emails.

On my call with her on 15 July 2024, she promised that I would receive feedback by close of business - I have not received any feedback. Today, 18th July 2024, I called multiple times for feedback without success.

I would like to know the status of the claim and how long it will take the assessors to finalise their decision as this has been exactly one month since the initial submission.

I have been without a car and need to see clients everyday. This is becoming extremely costly and affecting my only source of income. I have been extremely patient for a month especially given that the third party admitted that the accident was their fault.

Please provide me with feedback.