Pleasantly surprised by good service

I had 2 very unhelpful consultants that I initially dealt with at Discovery both when signing on for Discovery Insure and when enquiring about how to go about the assessment and installation of the device that monitors my driving.<br> <br> On a third attempt to get some help, I was assisted by a gentleman who not only took the time to PROPERLY explain the terms and conditions of the policy, but also helped make arrangements that suite me as the customer best.<br> <br> At times it feels that Discovery can be very impersonal due to their sheer size of the organisation, but it was a really pleasant surprise to deal with someone who went out of their way to assist me and make me feel like a valued client.<br> <br> Ziyaad, in my opinion, you are the one who should be helping customers with quotes and getting the commission!!<br> <br> Your positive attitude, willingness to assist and patient manner were much appreciated.<br> <br>