Pleasant claims process

Logged a claim via the web for theft of Cell Phone The online claim logging could allow more time for capturing of details! But once it was logged I immediately received an e-mail with claim number and name of consultant handling the call Decious Banyini called soon after and was brilliant He listened to my story, was empathetic and helpful Immediately organised replacement device and taught me how to avoid excess going forward! I'm very impressed with this young man and trust he will go far! Thanks to Discovery for having a decent claims process and the right people employed to help one through it