Platinum Customer Service

<p>I accidentally dropped my IPhone 6S phone, I dreaded calling my insurance to report for repairs because thinking that I would the process would be tedious, to my surprise the process and the service was amazing, the first time I spoke to Lonwabo Nono I was assured that all will be well, he kept me updated all the way, he sent through all the necessary info to the supplier to work on my phone. All these events took place on Tuesday 27th June. On Wednesday 28th my phone was ready, and this wa such a pleasant surprise. The phone started switching on and off after the repairs. I contacted discovery and o was assissted by a very friendly Nokthula. the same Day Lonwabo called me to further assist me with my issue, to cut a long story short the service that I received from Lonwabo Nono was on a very high level. He kept me on the loop through out the day and each time I called he called me by name without even me announcing myself to him. As we speak my new replacement phone is enroute to be delivered to me. Great job to Discovery for recruiting employees with great Customer service and humility such as Lonwabo Nono, Thank you, Thank you, Thank you.</p>