Perthitic Service

A claim has been logged on Sunday with regards to accident damage, we received an email to say Phamela will phone us within 24 hours. And so nothing has happened, my husband phoned in to get an update, on Tuesday my husband phoned gain for an update and we were told we will be contacted by the provider who will come out to look at the damages, on Wednesday they came out to our house. Yesterday my husband again phoned for an update and we were told we will get feedback either today or Monday and guess what on the website for the insurance it shows that the claim has been finalized 18 May 2023. We have not received any feedback with regards to the claim, we don't know if it was approved or not and Phamela has not once made any contact with my husband to give an update and Discovery claimed to be so good. This is our second cliam and the 1st claim was just as frustrating as this claim. Just very sad that customers are not treated fairly.