Personal information not protected

I'm really disappointed with the level support and protection of personal information from Discovery Insure.

1 June 2023 I wake up to a debit order of R6155 ( normally R3534), I call Discovery 2 June to find out why I was debited double and I'm told the policy has increased due to the car being a high risk vehicle, I then ask why I was not notified and I'm told an email was sent out 29 April 2023.

Checked email and last email received from Discovery was on 22 April to replace a faulty sensor - asked the consultant to verify my email only to find out someone from the Discovery DST department changed my email address without my permission - it's scary to think that our data is not protected.

The consultant "escalated the issue " and would reply to me in 2 days - it's been a month now, no update. I'm being bounced around from consultant to consultant and it's frustrating I requested a recording of the call - no reply (guess it's a lie when they say the recording is available when needed