Personal and empathic communication - Discovery Insure

After receiving an extremely unhelpful response to an email asking about ways to reduce my insurance policy, I was delighted to receive a call from an extremely helpful and empathic agent in the Retentions Department (Sandton). [I've been unable to work since March due to (COVID-19) and so need to cut costs wherever possible.] Mr Kastello Govender kindly helped me work through the insurance jargon and ended up retaining me as a client. Thank you, Kastello you have helped restore my faith in your company. Roseanne Turner