Perhaps extreme drastic measures will get a reply.

I would appreciate a God-created human being to please contact me so that we either sort this nightmare or cancel all my products at Discovery and be rid of it.

AND PLEASE NOTE: If I receive one more AI-generated auto reply with zero resolution, or one more link to an *********** AI generation bot I might just become the next statistical prisoner due to endless pain. My journey first started with being forced by the church group which ordained me to have medical aid. At first glance it was rosy, and picking the plan I did which was outside my budget seemed okay and I loved the fact that I could pay extra for Vitality, which was functioning. Along with this, I app**** for a Gold card bank suite, which was denied and only a gold transact account was granted... No reason as to why, just that they will review the possibilities and update me as time goes on. And this I will admit, I enjoy the app, I enjoyed the financial coaching program, and again, paying extra for vitality as I like the vitality program is something I can subscribe to if it does what it promises. Then came the very unfortunate reality that I needed to get a new vehicle as mine was very way past due, naturally, like a fool, I decided on Discovery Insure. It has barely been more than a year, and this is where I am AGAIN. The first crumbling experience was with Discovery Insure. As if having to claim is something Discovery Insure mistaken their clients as the ********s. It took 3 months and multiple reviews, complaints [all just ignored and unresolved to this day] just to get the basic factory replacements [as promised and paid for in my policy] was not enough, barely a month after finally getting the matter partially resolved and deciding to just pay the rest out of pocket due to the INCREDIBLY TERRIBLE INHUMANITY of this, without any notification, communication of any kind my premium skyrocket. This I notice on the debit order gone off as zero other bother was made. Then, I notice, the trackers on all ends of my vitality Health, Bank and Insure, just keeps dropping, no reasons, or absolute bogus reasons. like subtracting points for speeding when driving 60 in a 60 zone, but the tracker marked it as 40.... No way to dispute, no way to correct, NOTHING. Then I get an automated e-mail saying that I need to make an appointment after 12 months to check the tracker etc etc, which I make and drive to their offices where said checks must be done, only to be chased away by one gate security officer and then refused exit by the next. [Complaints and inquiries logged with ZERO resolution] Then starts the chaos with the banking. Fine print on vitality is that I cannot be rewarded on more than half my vitality things on my banking as I don't have the full suite. I get an updated message that I qualify for this, I send my details and then get denied, again with no explanation, no reasons, and no guide or Here is what you need to do with this timeline to qualify... [Please note, that the exact same time I get denied this, I qualify for premium credit suits at competitors, so I really am not sure why you can't]. Again, with the vitality rewards and points disappointment continues with ridiculous spending caps to get points etc etc. Simultaneously to this, Discovery Health charges me R2500 plus per month and the only thing they cover is the yearly checkup, which means I have to pay everything else out of pocket for 1 health assessment and 2 psych evals. Basically, R30 000+ a year for the benefit of R1500 worth of benefits... [Don't get me wrong, I love the concept of the promised vitality, also of heath pathways, except that everything needed to be fulfilled in pathways costs ridiculous amounts out of pocket which I cannot afford after paying ridiculous amounts with zero benefit from you]. Then came the premium hikes, again without warning, or any form of communication. Also came the ridiculous unattainable point requirements for attaining vitality rewards. Then came the results of the psych evals and yearly checkup via automated reply prompting me I get a free visit to my GP and other benefits. I go visit my GP, GET CHARGED RIDICULOUS OUT OF POCKET because Discovery denies the claims with ZERO REASON, ZERO COMMUNICATION. I resend the claim asking resolution, AUTO REPLY, nothing else. Two weeks back I get an auto-mail stating I need to login to my Insure account as they have issues. I attempt to login on the link, it says that I do not exist on their profile, I send two separate communications, one via the e-mail request line that I received an auto-reply saying that someone will attend the matter... crickets... The second with the very infuriating and unhelpful auto-bot online, to no avail. Attempting to phone a helpline only cost me about 20 minutes airtime without being connected to a human, so I gave up. BUT without fail you took the payment off my account as per normal, but you are not covering me? How does this make any sense to any version of logic is beyond me.

Today at 6:30 I receive an SMS that my Vitality will be canceled today because I failed to update my information. AGAIN, zero prior communication in any way, shape or form. Again, clicking on the link leads to a dead site, and again, the costs of vitality already taken from my account without fail. Furthermore, I am sick, and tired [Literally], and cannot get the medical attention needed to assess what is wrong and how to fix it because I can't afford paying medical aid rates, or any other rates out of pocket because paying the medical aid takes all my money. I cannot get points on vitality because I am not meeting the requirements because I cannot afford to pay the doctors out of pockets to meet said inquiries. I cannot get a hold of a human being at Insure to get to fixing what needs fixing so that I can be insured and assured [which I wouldn't trust anyway given the poor experience so far] Nor can I get the benefits I work hard for, and although I love the banking, I would rather go without if the rest of it is so rotten. So why this review, a desperate attempt to get a hold of a COMPETENT, CAPABLE HUMAN BEING in all the above mentioned so that one of two options can be attained Preferably, this mess gets sorted and I get what I am literally paying through my neck for, or if this is something you are refusing that a human being contact me so that I can successfully cancel all the services and move on elsewhere [which would be sad, but enough is enough now. AND PLEASE NO MANIPULATIVE AUTO REPLY APOLOGIES. Just a human being to help sort things out. That is it! Thanks. P.s. This review will be sent to every part of Discovery services to enhance my chances of getting hold of a response Also please note, if the only action you take is to send me another useless auto or AI anything you might make a ******** out of me yet.