1 reviews | Active since Feb 2010
PEOPLE NOT LISTENING
THIS IS SO ANNOYING THAT EVERYTIME A GET A NEW POLICY SCHEDULE BECUASE OF ME UPDATING MY POLICY THERE IS ALWAYS SOMETHING WRONG ON MY POLICY. I INSURED MY VEHICLE ON THE 31/03/2015 AND ON THE DAY I GAVE THE CONSULTANT ALL INFORMATION REGARDING THE VEHICLE, HE OFFERED ME THE DISCOVERY TRACKER, I TOLD HIM THAT THE CAR ALREADY HAS A TRACKING DEVICE FITTED, THAN I WAS GIVEN A MONTHLY RATE WHICH I AUTOMATICALLY ASSUMED THAT THIS IS THE RATE BECUASE MY CAR HAS A TRACKING DEVICE, TODAY AFTER UPDATING MY POLICY I DISCOVERED THAT MY POLICY SAID THAT MY CAR HAD NO TRACKING DEVICE AFTER I TOLD THEM THE CAR HAS ONE AND IT IS ALSO LOADED ON THE ONLINE VAULT, WHEN I CALLED THEM TO RECTIFY THIS MISTAKE I HAVE EMAILED THEM TRACKER CERTIFICATE, THEN THE TRACKER WAS INCLUDED , BUT EVEN AFTER THIS MY MONTHLY PREMIUMS REMAINED THE SAME HOW IS THIS POSSIBLE WHERE IN THE WORLD DOES THE MONTHLY PREMIUMS NOT GET AFFECTED BY HAVING OR NOT HAVING A TRACKER FITTED, MY PREMIUMS HAS NOT CHANGED EVEN AFTER I TOLD THEM THAT MY CAR DOES HAVE A TRACKER, THIS IS **************** FROM DISCOVERY, I AM DISGUSTED BY. SO BASICALLY ME HAVING A TRACKER DOES NOT MEAN ANYTHING, BECUASE I BELIEVE MY PREMIUMS SHOULD COME
Thank you for speaking to us today.
As discussed, the policy increases have only been due to material changes made by yourself.
We have looked into your grievances and sent you the updated schedule.
Regards,
Mpho
Discovery Insure
Thank you for speaking to us today.
As discussed, the policy increases have only been due to material changes made by yourself.
We have looked into your grievances and sent you the updated schedule.
Regards,
Mpho
Discovery Insure
