Penalised for Discovery Insure own mistakes

We cancelled our insurance policy with Discovery Insure (DI) and were instructed to make arrangements for the removal of the DQ Tracker from our VW Polo. Using the link provided in the email from DI, the page leads us to a motor vehicle that does not belong to us. And as such, we are not able to arrange the appointment for the removal. This has been communicated to DI before but nothing has been done.

We are covered under DI until the end of tomorrow (28 Feb 2018) but DI have the audacity to let Tracker debit us for the R1,180 penalty fee today (27 Feb 2018) while they are still our insurance provider. We have tried to use their link on numerous occasions but the error still remains on DI’s side NOT OURS! I have screenshot from as recently as this morning which shows that DI's data base is STILL WRONG.

I am disgusted, yet again, with DI’s poor service and the sheer cheek to penalise us for their mistakes.