Payment

I am writing to you because I am extremely concerned and frustrated about the continued delay in receiving my full withdrawal payment from Discovery Investments.

I completed and submitted all the required withdrawal forms last week Monday, and the completed documents were sent to Discovery early on Tuesday morning.

On Thursday, between approximately 10:00 and 11:00, I received a call from Discovery to complete the required security verification. I answered all the security questions and confirmed that I was requesting a full withdrawal. I was advised that everything was in order and that my payment would be released, with the funds expected to reflect in my bank account within 24 to 48 hours.

Based on this confirmation, I expected the money to be in my account within the timeframe I was given.

Friday passed with no payment. I understood that the weekend could affect processing, so I waited until Monday. Monday has now passed, and it is Tuesday, yet I still have not received my money.

I contacted Discovery twice yesterday because I was already extremely concerned. Both times the matter was escalated and I was told that managers had been copied in, and they will get back to me within 2 hours, despite this, I still have no clear explanation as to why my payment has not been made and, nor did anyone call me back to give me a definite payment date.

This is now causing me serious financial difficulties.

My guaranteed income payment also did not pay out because my plan matured on 25 August. I was not informed beforehand that I would not receive my usual income payment following the maturity of the plan due to the payment processing dates.

Had I been informed, I could have made alternative arrangements. Instead, I have now been left without my expected income payment and without access to my investment withdrawal, despite being specifically told that my withdrawal would be paid within 24–48 hours. The app was updated on the 28 August 2026, I didn't receive a payment I normally get the intrest on that account as payment but the amount is still the same, where did the intrest go?

As a result, my debit orders have now started bouncing. This is extremely distressing and unacceptable, especially considering that I have completed every requirement requested from me and have repeatedly contacted Discovery for assistance.

I urgently need your assistance in getting this matter resolved.

I have also send 4 mails but with no response yet?

What Discovery intends to do regarding the financial consequences I am now experiencing, including bounced debit orders and possible additional bank charges.

Why I was not informed that my guaranteed income payment would not be paid following the maturity of my plan.

I have been extremely patient throughout this process and have followed every procedure requested by Discovery. I should not have to repeatedly chase Discovery for access to my own money after being specifically assured that the payment would be made within 24–48 hours. This delay is now directly affecting my ability to meet my financial commitments, and I really need this matter resolved as a matter of urgency.

I look forward to hearing from you as soon as possible.

Kind regards, Bianca Sardinha Pombo ***