PAYING FOR NOTHING

On 14th October, a very nice lady called Ashleigh, phoned me to poach me from my insurers who I'd spent 10 years with. She was successful, and a 3 way call was made for me to cancel my policy with King Price, although this was NOT carried out as I had to make few details available. Then, I received a policy by email and noticed that it was only way cheaper than my existing supplier because they'd left out a whole vehicle. Ashleigh requoted me but couldn't get her price low enough (or match even) to justify changing. So I cancelled the process we'd started and it was amicable. I suggested she call me six months down the line because circumstances can change. Imagine my shock when I saw two amounts debitled on 31st October?) One for R2109.06 and the other for R198. I ended up speaking to Lincoln after having tried to talk to Ashleigh and leaving her a message to which she didn't respond. Lincoln, FNB and I had a 3 way call and it was agreed that I'd be made whole again. To date I am still waiting to be refunded. Please assist as this has left a very bad taste since I never officially signed up and I cannot afford to be down in my account. None of this was solicited by me. Its turned into a nightmare. Please DO NOT reply privately as I can never open those. If you insist on the privacy thing, my email address is ***